BoomBet Privacy Policy – How We Protect Your Data

1. Introduction

BoomBet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how BoomBet ("we," "us," "the Platform") collects, processes, stores, and protects personal information provided by users ("you," "the player") when you register, log in, deposit funds in PKR, place bets, or interact with BoomBet in any other way.

This policy applies to the BoomBet website at boombet.onl, the BoomBet mobile app for Android and iOS, and any related digital services we operate. It should be read alongside our Terms and Conditions and our Responsible Gaming page.

We have written this policy in plain, straightforward language because we believe every player in Pakistan has the right to understand exactly how their data is handled — without having to wade through walls of legal text. If anything is unclear, please do not hesitate to reach out via our live support chat.

2. Data We Collect

We only collect information that is genuinely necessary to provide you with a safe, personalised, and functional gaming experience. The categories of personal data we collect are as follows:

Registration & Identity Data

• Full name as it appears on your CNIC
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile number (used for account verification and security alerts)
• CNIC number (collected during KYC verification)
• Residential address

Financial & Transaction Data

• Deposit and withdrawal history in PKR
• Payment method identifiers — for example, your JazzCash or Easypaisa account reference, bank account details, or card last four digits
• Transaction timestamps and amounts

Gaming Activity Data

• Bets placed, game sessions, and wagering history
• Bonus claims and promotional activity
• Win/loss records and account balance history

Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration and platform navigation patterns
• Cookie identifiers and similar tracking technologies

Communication Data

• Support chat transcripts and email correspondence
• Survey responses and feedback you submit voluntarily

3. How We Collect Your Data

BoomBet collects personal data through the following channels:

Collection Method	Examples
Direct input	Registration form, KYC document upload, support chat, deposit/withdrawal requests
Automated collection	Cookies, server logs, session trackers, device fingerprinting
Third-party providers	Payment processors (JazzCash, Easypaisa, Raast), identity verification partners, fraud detection services
Your activity on the platform	Pages visited, games played, bets placed, login/logout events

4. How We Use Your Data

BoomBet processes your personal data for a number of specific, legitimate purposes. We do not use your data in ways that would surprise you, and we do not process it for any purpose beyond what is described below.

• Account management: Creating and maintaining your player account, verifying your identity, and keeping your profile up to date.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets accurately and securely.
• KYC & fraud prevention: Verifying your identity before processing withdrawals, detecting suspicious activity, and preventing financial crime.
• Platform improvement: Analysing usage patterns to improve game selection, website performance, and the overall player experience.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of your support interactions.
• Promotional communications: Sending you information about bonuses, new games, and Cricket or PSL betting offers — only if you have opted in to marketing communications.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviours and applying self-exclusion or limit tools at your request.
• Legal compliance: Meeting obligations under applicable laws, including anti-money laundering requirements.

5. Sharing Your Data

BoomBet does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard we apply internally.

Service Providers

We share data with companies that help us run the platform — including cloud hosting providers, identity verification services, customer support software providers, and analytics tools. These providers act strictly on our instructions and are not permitted to use your data for their own purposes.

Payment Partners

To process your PKR transactions, we share relevant financial data with payment processors such as JazzCash, Easypaisa, Raast, and banking partners. Each provider operates under its own data protection obligations. We share only the minimum data required to complete your transaction.

Game Providers

Third-party casino and slot game providers may receive anonymised session data to ensure fair play and manage RNG certification. They do not receive your full identity or payment information.

Legal Authorities

If required by law, regulation, or a binding legal order, BoomBet may disclose your personal information to relevant authorities. We will notify you of such requests where legally permitted to do so.

6. Payment Data

All financial transactions on BoomBet are processed in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer, a debit/credit card, or another supported mobile wallet, the payment data flows through encrypted, tokenised connections.

BoomBet does not store your full card number or mobile wallet PIN. Where card details are involved, only a tokenised reference and the last four digits are retained for transaction matching purposes. Full payment credentials are handled exclusively by your payment provider and are never written to BoomBet servers.

Transaction records — including the amount in PKR, timestamp, payment method reference, and outcome — are retained as part of your account history for the period described in Section 9 of this policy.

7. Cookies & Tracking Technologies

BoomBet uses cookies and similar technologies to keep the platform running smoothly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Essential	Keep you logged in, maintain your session, and prevent CSRF attacks	No — required for the platform to function
Functional	Remember your language and display preferences	Yes — via browser settings
Analytics	Understand which pages and features are most used so we can improve the platform	Yes — via browser settings
Security	Detect unusual login behaviour and flag potentially fraudulent sessions	No — required for account security

You can manage or delete cookies at any time through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently. BoomBet does not use third-party advertising cookies.

8. Data Security

Protecting your personal data is a technical and operational priority at BoomBet. We implement the following security measures across the platform:

• SSL/TLS encryption on all connections between your device and our servers — look for the padlock icon in your browser address bar.
• Data encryption at rest for sensitive fields such as identity documents, CNIC references, and financial records.
• Access controls: only authorised BoomBet staff with a legitimate need can access player account data, and all access is logged and audited.
• Two-factor authentication (2FA) is available for your player account and strongly recommended.
• Regular security assessments of our infrastructure to identify and address vulnerabilities promptly.

Despite these measures, no digital system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, BoomBet will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

9. Data Retention

We retain your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal obligations.

• Active accounts: Data is retained for the full duration your account is open and active.
• Closed accounts: Core account data and transaction records are retained for a minimum of 5 years after account closure to meet anti-money laundering and financial record-keeping requirements.
• Support communications: Chat logs and email correspondence are retained for up to 3 years.
• KYC documents: Identity verification documents are retained for the period required by applicable law from the date of verification.
• Cookies & analytics data: Anonymised analytics data may be retained for up to 24 months in aggregate form.

Once data is no longer required under these retention rules, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10. Your Rights

As a BoomBet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email.

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask us to delete your personal data. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, while we investigate a dispute.
• Right to data portability: You can request your data in a commonly used, machine-readable format.
• Right to object: You can object to us processing your data for direct marketing purposes at any time. Opt-out links are included in all promotional emails we send.

We aim to respond to all data rights requests within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the delay and the expected resolution date.

11. Minors

BoomBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during the registration process, and further KYC checks are carried out before withdrawals are processed.

If you believe that a minor has registered on BoomBet using false information, please contact our support team immediately. We will investigate the claim and take appropriate action, including account closure and data deletion, as quickly as possible.

12. Changes to This Policy

BoomBet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform message before the changes take effect.

We encourage you to review this policy periodically. Continued use of the platform after any changes to this policy constitutes your acceptance of the updated version. If you disagree with any changes, you should stop using BoomBet and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way BoomBet handles your personal data, please get in touch with our support team. We are available around the clock through live chat on the platform, or you can browse our FAQ for answers to common questions.

Privacy enquiries email: [email protected] (displayed for reference — live chat is the fastest way to reach us)